Voice AI.
Human-Level Quality.
Custom VAPI voice agents with sub-500ms latency that handle inbound support, outbound qualification, and appointment booking. Indistinguishable from your best rep - available 24/7 at a fraction of the cost.
What is VAPI?
VAPI is the leading voice AI platform for building and deploying phone agents. Built with an API-first architecture, VAPI enables developers to create voice agents that conduct natural, human-sounding phone conversations with sub-500ms response latency.
Unlike traditional IVR systems, VAPI agents are powered by large language models and premium voice synthesis. They understand context, handle interruptions, retain conversation history, and execute real-time actions like booking appointments, checking databases, and transferring calls. Combined with custom voice cloning via 11Labs, your AI agent becomes an extension of your team that never sleeps.
VAPI vs Alternatives
| Feature | VAPI | Synthflow | Bland AI | Retell |
|---|---|---|---|---|
| Response Latency | <500ms (industry-leading) | 600-900ms | 500-800ms | 500-700ms |
| API Customization | Full API-first architecture | Moderate (dashboard-first) | Good API support | Good API support |
| Pricing Model | Per-minute usage | Monthly subscription | Per-minute usage | Per-minute usage |
| Voice Quality | Premium (11Labs, Azure, custom) | Good (built-in voices) | Good (built-in voices) | Premium (11Labs, OpenAI) |
| Custom Voice Cloning | Yes (via 11Labs integration) | Limited | Yes | Yes |
| CRM Integration | API-based (any CRM) | GHL native + API | API-based | API-based |
| Multi-Language | 30+ languages | 20+ languages | English-focused | 15+ languages |
What We Build
Inbound Call Handling
AI agents that answer every call instantly with human-like conversation. FAQ resolution, call routing, appointment scheduling, and escalation to live agents when needed. No more missed calls or hold times.
Outbound Qualification
AI-powered cold and warm outreach at scale. Lead qualification calls, follow-up sequences, and appointment setting. Your voice agent handles the volume while your team handles the closes.
Appointment Scheduling
Voice agents that check calendar availability in real time, book appointments, send confirmations, and handle rescheduling. Integrated with Google Calendar, Calendly, and GHL booking systems.
IVR Replacement
Replace clunky phone trees with natural conversation. Callers describe what they need in plain language, and the AI agent routes them intelligently. No more pressing 1 for sales, 2 for support.
Customer Support
24/7 voice support that resolves common issues, processes returns, checks order status, and provides account information. Handles 60-80% of inbound support volume without human intervention.
Lead Qualification
Pre-qualify leads with custom scoring criteria before they reach your sales team. Budget, timeline, decision authority, and fit assessment handled conversationally by AI.
Technical Capabilities
Custom Voice Cloning
Clone your best agent's voice or create a brand-specific voice identity via 11Labs integration. Your AI agent sounds like your team, not a generic bot.
Multi-Language Support
Deploy voice agents in 30+ languages with native accent quality. Automatic language detection routes callers to the right language model in real time.
CRM Integration
Every call logged, transcribed, and synced to your CRM automatically. Contact records updated, notes appended, and follow-up tasks created without manual entry.
Call Recording & Analytics
Full call recording with AI-generated summaries, sentiment analysis, and keyword detection. Identify patterns, track agent performance, and surface coaching opportunities.
Sentiment Analysis
Real-time emotion detection during calls. Automatically escalate to human agents when frustration is detected. Post-call sentiment scoring for quality monitoring.
Real-Time Transcription
Live call transcription with speaker diarization. Searchable transcript archive for compliance, training, and dispute resolution purposes.
Who We Serve
Inbound lead qualification from property listings, automated showing scheduling, and post-showing follow-up calls. One firm increased qualified appointments by 3x while reducing missed calls by 67%.
Patient intake calls, appointment scheduling and reminders, prescription refill requests, and after-hours triage routing. HIPAA-compliant voice agents that handle volume without wait times.
White-label voice AI for agency clients. Lead qualification for multiple campaigns, appointment booking across client calendars, and automated reporting on call performance metrics.
Tier-1 support resolution, account status checks, billing inquiries, and feature request logging. Reduce support ticket volume by 40-60% while improving response time to zero wait.
Our VAPI Expertise
Voice AI Pricing
Investment scales with complexity and call volume. Every engagement starts with a free discovery call to assess your voice AI requirements.
$8,000 - $10,000
Single-purpose voice agent with CRM integration and basic call flows
- +Agent persona and voice setup
- +Call flow design (1 use case)
- +CRM integration (1 platform)
- +Call recording and transcription
- +Testing and prompt optimization
- +30 days post-launch support
$10,000 - $15,000
Multi-purpose agents with advanced routing, analytics, and integrations
- +Everything in Basic
- +Multiple call flows (up to 5)
- +Custom voice cloning
- +Sentiment analysis and escalation
- +Multi-CRM integration
- +n8n post-call workflow automation
- +Analytics dashboard setup
- +60 days post-launch support
Custom Pricing
Organization-wide voice AI with custom models, compliance, and training
- +Everything in Advanced
- +Unlimited call flows and agents
- +Multi-language deployment
- +HIPAA/SOC 2 compliance config
- +Custom analytics and reporting
- +Team training (up to 10 users)
- +Dedicated Slack channel support
- +90 days post-launch support
$1,500 - $4,000/mo
Ongoing optimization, monitoring, and prompt engineering for voice agents
- +24/7 agent monitoring and alerting
- +Weekly prompt optimization
- +Call quality auditing
- +Monthly performance reporting
- +New call flow builds (scoped)
- +Priority support via Slack
Frequently Asked Questions
What is VAPI and how does it work?
VAPI is a voice AI platform that enables developers to build human-like phone agents. It provides an API-first framework for creating voice agents that can make and receive phone calls, understand natural language, and perform actions like booking appointments or qualifying leads.
How realistic do VAPI voice agents sound?
With premium voice providers like 11Labs and custom voice cloning, VAPI agents are nearly indistinguishable from human agents. Sub-500ms latency ensures natural conversation flow without awkward pauses.
Can the voice agent handle complex conversations?
Yes. VAPI agents are powered by large language models (GPT-4, Claude) that handle branching conversations, follow-up questions, objection handling, and context retention across long calls. They are not simple IVR scripts.
What happens if the AI cannot handle a call?
We build escalation logic into every agent. When the AI detects it cannot resolve an issue, or when sentiment analysis flags frustration, it warm-transfers to a human agent with full context and transcript.
How does VAPI integrate with my existing CRM?
Through direct API integration or n8n workflow automation. Every call is logged with recording, transcript, sentiment score, and extracted data points. Contact records are updated automatically in your CRM.
What is the cost per call with VAPI?
VAPI charges per minute of conversation (typically $0.05-0.15/min depending on voice provider). For most businesses, this works out to $0.50-2.00 per call, which is a fraction of human agent costs.
Can I use my own phone numbers?
Yes. VAPI supports bring-your-own-number via Twilio, Vonage, or other SIP providers. We handle the setup, porting, and configuration as part of the deployment.
Is VAPI suitable for regulated industries like healthcare?
Yes, with proper configuration. We deploy HIPAA-compliant voice agents with encrypted call recording, access controls, and audit logging. BAA agreements are handled through VAPI and associated providers.
How long does it take to deploy a voice agent?
A basic agent takes 2-3 weeks from kickoff to production. Advanced systems with multiple call flows and integrations take 4-6 weeks. Enterprise deployments take 8-12 weeks including compliance and training.
Can the voice agent make outbound calls?
Absolutely. VAPI supports both inbound and outbound calling. We build outbound agents for lead qualification, appointment reminders, follow-up calls, and survey collection. Calling lists are managed through your CRM or n8n workflows.
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